We exceed our legal obligations

Online commerce is subject to the same laws for catalogue sales. The law requires the merchant to provide guarantees for the customers, especially the return policy (D. Lgs. 15/01/92, nr. 50).
We have chosen not only to respect the law, but to exceed our legal obligations.



The standard guaranteEsperya Full Guarantee

Moral: it's good to trust, but it's best to be careful. The Customer is put in the condition not to do harm.
Moral: you live better if you trust your fellow beings. We want demanding but fair Customers: they must trust us, and we trust them.

The Customer must return the goods in their original sealed packaging.
And just how can the Customer be unsatisfied with the wine we sent him, if first he hasn't even opened the bottle and tasted it? The Customer doesn't need to return anything. We will retrieve the goods, even if opened and used, only if that is necessary to examine faults and eliminate them in the future.

If the Customer is not satisfied by the product he must prove that it is because of a production fault.
If the Customer is not satisfied by the product, he just says so, and we exchange it with another of equal or higher value, or - at his request - we refund the full amount. There's no need to prove anything: he's not satisfied, and that's enough for us.

The Customer can change his mind within 10 days from placing the order.
The Customer can change his mind. Whenever he likes. 

The Customer who changes his mind must notify the merchant by standard mail with a registered letter at his own expenses.
And what about the phone, the fax, what are they for? And email, which is even less expensive? The Customer can notify us in the way he prefers.

The Customer must return the goods to the supplier at his own expenses.
Customer must do nothing: we will go and retrieve the goods at our expenses.